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On this page, you will find all of our T's & C's & Website Policies

Our Website Terms & Conditions

Our Cookie Policy

Our Privacy Policy

Our Shop Terms & Conditions

Our Returns Policy

Our Delivery Policy

Covid-19 Update

F A Q's

Note: You should read each of the above terms and policy sections before using our website, as the use of our website and webshop should only be done so on the sole basis you agree to our terms, conditions and policies in full. Using our website in any way automatically deems that you agree to these terms and policies, therefore if you do not agree with any of our terms or policies, you should leave this website and refrain from using it in the future.

Some of our policies have options that you can control such as the use of cookies; if you turn these off its fine,  however, this will limit the website functions for you, and you will not be able to use our shop to purchase items.

Please also note: We value your privacy wholeheartedly and we too hate spam... You can rest assured that we will never sell your data or personal information to anyone ever...!


Website Terms & Conditions 

Welcome to our Website...! and thank you for visiting us, we hope you find the whole experience enjoyable.

Please read these terms and conditions fully before using this website:

In light of us wishing to provide a user-friendly service, with transparency and fairness we always try to ensure our ‘Terms’ and ‘Policies’ are written in a clear and understandable format, Therefore if anything written in our Terms or Policies is unclear or you would like to clarify something further, please do not hesitate to contact us to ask for clarity and we will be happy to help.

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following Website Terms and Conditions of use, which together with our Privacy Policy, Cookie Policy, and Shop Terms & Conditions, govern The House Surgery's relationship with you in relation to the use of this website. If you disagree with any part of these Terms and Conditions, then please do not use our website.

The term 'The House Surgery' or 'us' or 'we' or ‘our’ refers to the owner of the website whose registered office is Units 3 & 4 Leyland’s House, Molesey Road, Walton on Thames, Surrey, KT12 3PW.  The term 'you' ‘your’ or ‘client’ refers to the user or viewer of our website.

Our company contact & registration details are as follows:  

The House Surgery is a limited company registered in England and Wales. Registered number: 4841388

Our registered office is: Units 3 & 4 Leyland’s House, Molesey Rd, Walton-on-Thames, Surrey, KT12 3PW.

Tel:     +44 (0)208 222 6667



Important Note:


These Website Terms and Conditions are NOT our Specialist Design Service Terms and Conditions, although they do cover your Enquiries, Bookings and Employment of our Design Services Initially. The Specialist Terms and Conditions for these Individual Services will be sent out to clients by email on enquiry and will be relevant to the Specific Service Chosen, such as Interior Design, Home Staging, Show Home Design, Virtual Design etc. and/or any other services we may offer. You can read more important information on this in the sections detailed below.


The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. We reserve the right to amend these terms at any time and your use of this website following any amendments will represent your agreement to be bound by these terms and conditions as amended. We, therefore, recommend that each time you access our website you read these terms and conditions.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright statement, which forms part of these terms and conditions.

  • All trademarks reproduced in this website which are not the property of, or licensed to, the operator of this website, are agreed by private separate contract or acknowledged on the website.

  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

  • You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

  • Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third party anti-virus software or similar applications.

  • We accept no responsibility for third party downloads and downloads provided by external third-party websites and advise users to verify their authenticity using third party anti-virus software or similar applications.

  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

  • Notifications concerning copyright and trademarks Copyright to the content of the Web site is owned by The House Surgery or by its Partners. All rights reserved.


About or use of Cookies & How you can disable them:

  • This website uses cookies, Cookies are small data files which are placed on your computer or other devices (such as smart ‘phones or ‘tablets’) as you browse this website, these cookies are harmless and safe. They are used to ‘remember’ when your computer or device accesses our website. Cookies are essential for the effective full operation of our website and to help you shop with us online.

  • Additionally, as you browse the website, they allow us to collect information about the individual web pages or products that you view, what websites or search terms referred you to the website, and information about how you interact with the website. We use this information to improve our website and customer experience.

  • Cookies are also used to tailor the products and services offered and advertised to you, both on our websites and elsewhere.

  • Cookies cannot be used to identify you personally.

  • You can control the use of cookies on your browser and turn them on or off at any time if you wish to.

  • However, if you turn all cookies off, you will not be able to use or access certain areas of our website, such as shopping online or registering an account, you will still be able to see much of our site, however, the site will no longer allow full functionality which in turn may make your web experience less user friendly.

  • You can fully control your cookie settings, or turn cookies on or off by following the instructions found below:  

Controlling your cookies: Here are some helpful sites for your info, where you can learn how to delete and control the cookies that are stored on your site, and more.

Note: As these sites are external websites, we cannot ensure their accuracy, completeness or availability.

The following links explain how to access cookie settings in various browsers:


To opt-out of being tracked by Google Analytics across all websites, visit this link:



Copyright Statement:

This website and all its contents is copyright of The House Surgery Ltd - © The House Surgery Ltd 2003 All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • You may print or download to a local hard drive, extracts for your personal and non-commercial use only

  • You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

  • You may share our products or images via social media, so long you acknowledge our website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

You fully understand that any breach of our copyright may result in legal action being taken against you.



Your privacy and any information you share with us on this site, is of the highest importance to us, and we fully understand you care about how we use it; please rest assured we never share your information with third parties, except where necessary to carry out our agreed services, or the supply of goods to you, or as further detailed in our full Privacy Policy.

We undertake to take all due care with any information which you may provide to us when accessing our website. However, we do not warrant and cannot ensure the security of any information which you may provide to us. Information you transmit to us is entirely at your own risk although we undertake to take reasonable steps to preserve such information in a secure manner. You can read our full Privacy Policy here.


Website Disclaimer:

The information contained in this website is for general information purposes only. The information is provided by The House Surgery Limited or our Third Party Suppliers, and whilst we take all due care to endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, expressly or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

We take no responsibility for printing errors on this website.

Through this website, you are able to link to other websites which are not under the control of The House Surgery Limited. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Whilst we also take all due care in ensuring that our website is free of any viruses, worms, Trojan horses and/or malware, we are not responsible for any damage to your computer system which arises in connection with your use of our website or any linked website.

Every effort is made to keep the website up and running smoothly. However, The House Surgery Limited takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

By accessing our website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs, and expenses including legal fees arising from or in connection with your use of our website.

If any provision in these terms and conditions is deemed invalid under any law the provision will be limited, narrowed, construed or altered as necessary to render it valid but only to the extent necessary to achieve such validity. If necessary, the invalid provision will be deleted from these terms and conditions and the remaining provisions will remain in full force and effect.

Please check back frequently to see any updates or changes to our Website Terms and Conditions.



Now the formalities are complete, please enjoy using our website and if you have any questions please don’t hesitate to contact us by telephone on: +44 (0) 208 222 6667 or by email at


Warmest regards

Emma Sturgess-Lief

 Director of The House Surgery Ltd

Website T's & C's
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