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On this page, you will find all of our T's & C's & Website Policies

Our Website Terms & Conditions

Our Cookie Policy

Our Privacy Policy

Our Shop Terms & Conditions

Our Returns Policy

Our Delivery Policy

Covid-19 Update

F A Q's

Note: You should read each of the above terms and policy sections before using our website, as the use of our website and webshop should only be done so on the sole basis you agree to our terms, conditions and policies in full. Using our website in any way automatically deems that you agree to these terms and policies, therefore if you do not agree with any of our terms or policies, you should leave this website and refrain from using it in the future.

Some of our policies have options that you can control such as the use of cookies; if you turn these off its fine,  however, this will limit the website functions for you, and you will not be able to use our shop to purchase items.

Please also note: We value your privacy wholeheartedly and we too hate spam... You can rest assured that we will never sell your data or personal information to anyone ever...!


Cookie Policy

Cookie Policy

Essential Cookies:

Essential cookies are cookies that are held on your machine that are used to make the website function on a basic level for you. Without these cookies, you would not be able to use the website to place an order. These cookies are very important, The House Surgery shop would not work without them.

Performance Cookies

Performance cookies are cookies that are held on your machine that are not essential to the core functionality of the site but do allow us to make non-essential improvements to the website presentation or allow us to capture really useful information about how the site is used in order to improve it.

Third-Party Cookies

Third-party cookies are not actually set by us, but by a few of our trusted partners such as Google or Wix. Some of our third-party Cookies are essential, such as those used by Wix for security measures and to allow our site to function in the way it should. Other third-party cookies are used for Re-marketing which is a way to show you new products and services based on what we think you might be interested in. Re-marketing is very common, however, if you want to learn more or find out how to opt-out of all third-party cookies, we have provided some helpful links below for you to control them as you wish.

Our Trusted Partners:
These companies may also install their own cookies on your computer whilst using our site:

  • Google

  • Wix

  • Stripe

  • PayPal


Do You Need Cookies & Managing Cookies?

If you do not have cookies enabled on your computer, your experience with us will be limited to browsing and researching. Some of the more crucial features, such as the checkout, will be disabled. Follow the instructions below if you want to enable or disable the cookies on your internet browser.

Due to our integration of cookies into various features throughout our website, we are not able to provide you with the ability to disable cookies individually.


Cookies on Mobile’s and Tablet’s

To block or enable cookies on your specific mobile or tablet devices, consult the online help pages for the device you are using.


Ads and Re-marketing

We discuss above that we sometimes use third-party cookies to deliver ads that may be relevant to your interests, these ads are based on what you have looked at on our site. These ads are provided by a third-party agency’s such as Google when you visit other websites. The adverts are designed to highlight complementing products or new items that might be of interest to you. The technology that allows us and third parties to do this is based on cookies. To learn more about cookies, view our What Are Cookies section above or visit this information site



The re-marketing agency that we use is Google. To learn more about how Google treats your privacy online, please read  Google’s Privacy & Terms FAQ you can also find more info on the tabs in this area on Google, such as their Privacy Policy which can also be viewed here Google’s Privacy Policy


Your Personal Information Is Always Private

We would like to fully reassure you that the data contained in the cookies that allow us to provide these ads are completely anonymous. Our third-party cookies do not contain any of your personal information.


You Can Control your Google advertising

The idea of the adverts is that we can show you material that is relevant to you. We would very much like to continue doing this. However, you can choose to opt-out of this kind of advertising whenever you like. To opt-out of Google advertising and control all your ad’s, you can do this here. Google Ad Settings


Before opting out of Google re-marketing, we would highly recommend reading Google's Privacy & Terms FAQ & Google’s Privacy Policy which are linked above for your convenience.


Controlling your cookies: Here are some helpful sites for your info, where you can learn how to delete and control the cookies that are stored on your site, and more.

Note: As these sites are external websites, we cannot ensure their accuracy, completeness or availability.

The following links explain how to access cookie settings in various browsers:


To opt-out of being tracked by Google Analytics across all websites, you can do this by visiting this link:




Your privacy and any information you share with us on this site, is of the highest importance to us, and we fully understand you care about how we use it; please rest assured we never share your information with third parties, except where necessary to carry out our agreed services, or the supply of goods to you, or as further detailed in our full Privacy Policy.


We undertake to take all due care with any information which you may provide to us when accessing our website. However, we do not warrant and cannot ensure the security of any information which you may provide to us. Information you transmit to us is entirely at your own risk although we undertake to take reasonable steps to preserve such information in a secure manner. You can read our full Privacy Policy here.


Welcome To Our Website:

Now that the cookies are out of the tin, please enjoy using our website and if you have any questions please don’t hesitate to contact us by telephone on +44 (0) 208 222 6667 or by email at


Warmest regards

Emma & The Team

Director of The House Surgery Ltd


If you want a really fab recipe for delicious cookies... We've tried them!!

Then check out the amazing Jamie Oliver's - Devil's Double Choc Malt Cookies - They are truly scrumptious..!

Chocolate Cookies by Jamie Oliver

Photo Courtesy of Jamie Oliver

Jamie Oliver, (2020), Devil's double choc malt cookies [ONLINE]. Available at: [Accessed 8 July 2020].

Devils double choc malt cookies - by Jam


  • 50 g unsalted butter

  • 200 g quality dark chocolate (70%)

  • 1 x 396 g tin of condensed milk

  • 25 g ground almonds

  • 2 heaped teaspoons Horlicks

  • 200 g self-raising flour

  • 100 g Maltesers

  • 50 g quality white chocolate


  1. Melt the butter and chocolate in a pan on a low heat until smooth and combined, stirring occasionally.

  2. Remove from the heat and stir in the condensed milk, followed by the almonds and Horlicks.

  3. Sift in the flour and a pinch of sea salt, mix together, then chill in the fridge for 20 to 30 minutes (no longer).

  4. Once cool, but still pliable, smash up the Maltesers and roughly chop the white chocolate, then mix it all together.

  5. Preheat the oven to 170°C/325°F/gas 3.

  6. Divide the mixture into 24 equal-sized balls and place on a couple of large baking trays lined with greaseproof paper.

  7. Flatten each a little – like squashed golf balls (you can freeze them at this stage to bake another day if you like) – then bake for around 12 minutes, or until chewy in the middle and firm at the edges. Leave to sit in the tray for 5 minutes, then transfer to a wire rack to cool.

  8. If you want to take these devilish cookies to another level, either sandwich 2 cookies with a good spoonful of your favourite ice cream, or even some homemade marshmallow, and squeeze… heaven, or simply drizzle all the cookies with melted chocolate while they cool… amazing!   -  Jamie Oliver

Enjoy Your Cookies..!

Welcome to our Website...! and thank you for visiting us, we hope you find the whole experience enjoyable.

About Our Use of Cookies & How You Can Disable Them:


  • This website uses cookies, Cookies are small data files which are placed on your computer or other devices (such as smart ‘phones or ‘tablets’) as you browse this website, these cookies are harmless and safe. They are used to ‘remember’ when your computer or device accesses our website. Cookies are essential for the effective full operation of our website and to help you shop with us online.

  • Additionally, as you browse the website, they allow us to collect information about the individual web pages or products that you view, what websites or search terms referred you to the website, and information about how you interact with the website. We use this information to improve our website and customer experience.

  • Cookies are also used to tailor the products and services offered and advertised to you, both on our websites and elsewhere.

  • Cookies cannot be used to identify you personally.

  • You can control the use of cookies on your browser and turn them on or off at any time if you wish to.

  • However, if you turn all cookies off, you will not be able to use or access certain areas of our website, such as shopping online or registering an account, you will still be able to see much of our site, however, the site will no longer allow full functionality which in turn may make your web experience less user friendly.

  • You can fully control your cookie settings, or turn cookies on or off by following the instructions found below:  


What are Cookies?

Cookies are completely safe little text files of data that are stored on your computer when you visit web pages. We use cookies like this to make our website more usable and user friendly. For example, it is cookies that allow us to keep track of what you have put into your shopping basket and remember you when you come back to our site later. The Cookies we use are very useful and not at all dangerous. We are fully dedicated to your absolute privacy and we know you are too. So, you can rest assured that we never store personal information such as credit card details in cookies. All we use cookies for is to improve your experience on our website.

To place an order on The House Surgery Website Shop you must have cookies enabled. To find out how to turn cookies on or off, see the sections detailed below on Managing Cookies. If you do not want to enable your cookies, that is fine, you will still be able to view our website. However, you will find that many features will not work until cookies are enabled. For example, you should still be able to view our products and site info, but you will not be able to place an order or create an account.

As well as our own cookies, we also have relationships with some trusted suppliers who might set cookies during your visit. (details of these trusted companies are listed below) These cookies are used for remarketing purposes, which is simply a way to show you new products and services based on what we think you might be interested in. This is completely optional, so if you want to learn more, or opt-out, read our section about Ads and Re-marketing.


There is a pop-up notice on our home page or any page you enter when you first visit our site which confirms we use cookies and provides a link to this cookies policy. If you use this website after this notification has been displayed to you, and you click the button which says ‘Got it’ this will constitute your consent to our use of cookies for the purposes described in this cookies policy and our website Privacy Policy. Additional you can opt-out at any time.


Our Cookies:

Below is a list of the cookies that we use on this site. Each cookie falls under the category of either 'essential cookies', 'performance cookies' or 'third-party cookies'. For an explanation of each category, see the descriptions below this list

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